Interpreter/Translator/Office Staff Access Centre

Interpreter Quick Reference Guide.

1. Contact & Support

For all scheduling, questions, and emergencies, contact the Voice of Migration scheduling desk. Emergency support is available after-hours. Always keep your phone/email updated with us.

2. Scheduling & Availability

  • Accept assignments only when you are confident you can attend on time.
    • Notify the Agency immediately if you are unavailable.
    • Arrive 10-15 minutes early for all in-person assignments.
    • For remote sessions, connect 5-10 minutes before the scheduled time.

3. Timesheets & Invoicing

  • Submit your timesheet and invoice every two weeks by Monday at 5pm.
    • Include the following: Date, Client/Org, Service Type, Start/End Times, Total Hours, and Rate.
    • Emergency/after-hours assignments qualify for a +15% bonus.

4. Cancellations & No-Shows

  • If you must cancel, provide as much notice as possible.
    • More than 48 hours — No penalty.
    • 24–48 hours — 50% of pay forfeited.
    • Less than 24 hours or No-Show — No payment and may be removed for repeated issues.
    • Client cancellations may affect your compensation if the Agency does not receive payment.

5. Professional Standards

  • Maintain confidentiality and comply with HIPAA.
    • Be neutral, accurate, and culturally competent.
    • Always dress and behave professionally.
    • Report any issues or concerns immediately.

6. Payment Schedule

  • Payments are issued biweekly via ACH or check.
    • Ensure your W-9 and banking details are current with the Agency.
    • Late submissions may delay payment.

Welcome to the Interpreter & Translator Certification & Qualification Guide.
This resource is designed to help you navigate the process of becoming certified and qualified—whether in Oregon or nationally. Each step includes direct links, resources, and contact information.

At Voice of Migration, we’re committed to supporting your professional journey, including future scholarships to assist with credentialing and educational growth.

Step 1: Oregon Health Authority (OHA)

If you are located in Oregon, the OHA provides qualification and certification for healthcare interpreters. To apply, you must complete an application, provide proof of training, and meet language proficiency requirements.

🔗 Website: https://www.oregon.gov/oha
📞 Phone: +1 (971) 673-3378
📧 Email: oha.hci@odhsoha.oregon.gov

Step 2: National Board of Certification for Medical Interpreters (NBCMI)

The NBCMI offers national certification for medical interpreters through written and oral exams. This credential is recognized across the U.S. and helps you gain national recognition and professional credibility.

🔗 Website: https://www.certifiedmedicalinterpreters.org
📞 Phone: +1 (678) 559-7347
📧 Email: info@certifiedmedicalinterpreters.org

Step 3: Certification Commission for Healthcare Interpreters (CCHI)

The CCHI provides nationally recognized certification for healthcare interpreters through comprehensive exams that assess both knowledge and skills.

🔗 Website: https://www.cchicertification.org
📞 Phone: +1 (866) 969-6665
📧 Email: info@cchicertification.org

Step 4: Continuing Education & Training

Professional development doesn’t stop after certification. Interpreters are encouraged to continue learning through workshops, CEU courses, and advanced training programs.

📘 Oregon Health Authority Training: https://www.oregon.gov/oha
📘 Interpreter Training Programs (NCIHC): https://www.ncihc.org/education-training

Step 5: Future Support from Voice of Migration

As we grow, Voice of Migration plans to launch initiatives such as:

  • 🎓 Scholarships to help with certification costs

  • 🤝 Mentorship programs for professional guidance

  • 📚 Continuing education opportunities to support your long-term success

Our mission is to ensure every interpreter and translator can achieve professional growth without financial barriers.

🌐 Website: www.voiceofmigration.com
📧 Email: info@voiceofmigration.com

🔗 Quick Links & Resources

Have Questions? Contact Us

🌐 Website: www.voiceofmigration.com
📞 Phone: +1 (503) 583-6514
📧 Email: info@voiceofmigration.com | zakiamumin75@gmail.com
📍 Address: 4629 NE 118th Ave, Portland, OR 97220

At Voice of Migration, we believe interpreters and translators are the bridge that ensures dignity, trust, and equity in every interaction. We are always seeking dedicated language professionals to join our network and support healthcare, legal, educational, and community clients across Oregon.

Compensation & Fair Policies

  • Competitive Hourly Rates — Industry-standard pay for medical, legal, educational, and community assignments.
  • Hourly Minimums — 1 hour 15 minutes minimum per assignment, with 15-minute rounding thereafter.
  • Early Arrival & Professionalism — Interpreters are expected to arrive 10-15 minutes early to every appointment.
  • Mileage Reimbursement — Reimbursement available for assignments outside a 7-mile local zone, at the IRS standard mileage rate.
  • After-Hours & Urgent Bonuses — Additional compensation for emergency or rush requests.

Professional Standards

  • Uphold confidentiality and comply with HIPAA regulations.
  • Provide services with accuracy, impartiality, and cultural respect.
  • Maintain reliability, punctuality, and professionalism at all times.

What You’ll Receive

  • Clear policies, fair compensation, and reliable payment.
  • Training resources, support, and a community-driven agency culture.
  • Respect for your time, skills, and lived experiences.

📩 Interested in joining?
Please complete our Interpreter Application or contact us at:
info@voiceofmigration.com | (503) 583-6514

Full policy details and independent contractor agreements are provided during onboarding.

Voice of Migration — Quick Reference Code of Ethics

This Code of Ethics outlines the core principles that every interpreter and translator at Voice of Migration must uphold. It serves as a daily guide to ensure professionalism, dignity, and equity in all services provided.

1. Confidentiality

Safeguard all client and provider information. Never share, record, or disclose any details without explicit consent or a legal requirement.

2. Impartiality

Maintain neutrality and avoid bias. Do not allow personal opinions, relationships, or cultural familiarity to influence your interpretation or translation.

3. Cultural Respect

Acknowledge and honor cultural values and differences. Treat all clients—especially those with limited English proficiency—with dignity, patience, and understanding.

4. Professional Conduct

Be punctual, prepared, and courteous at all times. Uphold the integrity and reputation of Voice of Migration through your words and actions.

5. Accuracy

Deliver interpretations and translations faithfully, without additions, omissions, or alterations. Seek clarification whenever necessary to ensure accuracy.

6. Accountability

Take ownership of your work. Follow all agency policies, maintain professional boundaries, and commit to continuous learning and improvement.

HIPAA Web Compliance Statement

At Voice of Migration, we take privacy and confidentiality seriously. All services  including on-site, remote, and written translation — are delivered in strict compliance with HIPAA and applicable state privacy laws. Our systems use encryption, secure logins, and access controls to safeguard sensitive information. Every interpreter, translator, and staff member completes HIPAA and confidentiality training before assignments, ensuring that each interaction is handled with professionalism, security, and respect. Voice of Migration and its contractors consistently uphold HIPAA standards to protect all client and patient information with the highest level of confidentiality and care.

Commitment to Non-Discrimination, Safety & Respect

At Voice of Migration, we believe every person deserves 

dignity, safety, and equity in all communication.

Our Commitment

  • Zero Tolerance for Harassment — We do not tolerate harassment, bullying, or unsafe behavior in any form.
  • Non-Discrimination — Services are provided without bias on the basis of race, ethnicity, language, religion, gender, sexual orientation, age, disability, or immigration status.
  • Interpreter & Client Safety — Our interpreters are supported with clear protocols for safe and respectful interactions.
  • Cultural Respect — Every client, provider, and interpreter is treated with patience, humility, and respect for their cultural identity.

Why It Matters

Language access is not only about communication — it is about trust and human dignity. Our policies protect both the professionals who serve and the communities who rely on our services.

📩 For more details, or to join our team, please contact us at:

info@voiceofmigration.com | (503) 583-6514

Interpreter Quick Reference Sheet

This Quick Reference Sheet provides interpreters with essential terms across healthcare, legal, education, and social service settings. It is designed for field use, onboarding, and as a public-facing supplement to the full glossary (Document 9a).

Healthcare Essentials

  • PCP (Primary Care Provider): General doctor/nurse practitioner. Interpreter Note: Differentiate from specialist.
  • ER/ED (Emergency Room/Department): Hospital urgent care. Interpreter Note: Stress urgency.
  • Chronic vs Acute: Long-term vs short-term condition. Interpreter Note: Avoid mixing terms.
  • Prescription: Exact dosage & frequency. Interpreter Note: Interpret precisely.
  • Vaccine / Immunization: Prevents disease. Interpreter Note: Clarify booster vs vaccine.

Legal Essentials

  • Defendant: Person accused in court.
  • Plaintiff: Person filing a case.
  • Subpoena: Court order to appear/produce documents. Interpreter Note: Translate word-for-word.
  • Testimony: Statement under oath.
  • Probation: Supervised release instead of jail.

Education Essentials

  • IEP (Individualized Education Program): Legally binding education plan. Interpreter Note: Interpret carefully.
  • 504 Plan: Accommodations for disabilities.
  • Counselor: School support staff. Interpreter Note: Differentiate from therapist.
  • Parent-Teacher Conference: Meeting on student progress.

Social Services Essentials

  • Caseworker: Manages client support.
  • SNAP: Food assistance program.
  • CPS (Child Protective Services): Investigates child abuse/neglect.
  • Shelter: Temporary housing.

Professional Standards (Interpreter Ethics)

  • Accuracy: No additions or omissions.
  • Neutrality: Stay impartial.
  • Confidentiality: Protect private information.
  • First-Person Interpreting: Speak as the speaker.
  • Cultural Competence: Respect and adapt communication.

Tip for Interpreters

Always clarify if you do not understand a term. Never guess, and never explain beyond what the provider/client says.

1. Acceptance of Terms

By accessing or using Voice of Migration’s website, services, or materials, you agree to be bound by these Terms of Use. If you do not agree, please discontinue use immediately. Continued use of our services confirms your acceptance of these Terms.

2. Scope of Services

Voice of Migration provides:

  • On-site, phone, and video interpretation

  • Translation services

  • Cultural consultation

  • Professional training

All services are delivered by qualified, HIPAA-trained professionals. Service offerings may be updated or expanded; however, existing contracts will always be honored.

3. User & Client Responsibilities

Clients and users agree to:

  • Use services only for lawful purposes

  • Provide accurate and timely scheduling information

  • Maintain a safe and respectful environment for interpreters and staff

  • Comply with privacy and confidentiality requirements, including HIPAA

4. Interpreter & Contractor Responsibilities

Interpreters and translators agree to:

  • Deliver accurate, impartial, and professional services

  • Maintain strict confidentiality and HIPAA compliance

  • Uphold professionalism, neutrality, and cultural sensitivity

  • Comply with scheduling, invoicing, and cancellation policies set by Voice of Migration

5. Confidentiality & HIPAA Compliance

Voice of Migration enforces strict compliance with HIPAA, state privacy laws, and agency policies. All client and patient information is safeguarded through secure systems, encryption, and ongoing staff training.

6. Payment & Billing

  • Invoices are issued under agreed terms (Net 30 unless otherwise specified).

  • Late payments may incur fees or result in suspension of services.

7. Cancellation Policy

  • Client cancellations:

    • 48+ hours’ notice: No charge

    • 24–48 hours’ notice: 50% fee

    • Less than 24 hours/no-show: 100% fee

  • Interpreter cancellations:

    • Must be reported immediately

    • Repeated violations may result in removal from assignments

8. Limitation of Liability

Voice of Migration’s liability is limited to the fees paid for the specific service provided. We are not responsible for any indirect, incidental, or consequential damages.

9. Governing Law

These Terms are governed by the laws of the State of Oregon. Any disputes shall be resolved in the courts of Multnomah County, Oregon.

10. Updates

Voice of Migration reserves the right to revise or update these Terms at any time. Updates will be posted publicly on our website. Continued use of services after updates constitutes acceptance of the revised Terms.

Note: This is a public summary version of our Terms of Use. A full, detailed version (including acknowledgment and signature requirements) is available in the Private Access Centers for interpreters, translators, staff, clients, and partners.

Effective Date: [Insert Date]

1. Introduction

This Privacy Policy outlines how Voice of Migration (VOM) collects, uses, discloses, and safeguards information when clients, contractors, and visitors use our services or website.

2. Information We Collect

We may collect personal and professional information, including but not limited to:

  • Names and contact details

  • Service requests and billing information

  • Interpreter/translator credentials

  • Health-related information required for interpretation services

3. Use of Information

We use the information collected for:

  • Scheduling and coordination of services

  • Billing and payment processing

  • Compliance with HIPAA and other applicable regulations

  • Quality assurance and service improvement

4. HIPAA & Confidentiality

Voice of Migration strictly complies with HIPAA, state privacy laws, and agency confidentiality policies to ensure the protection of all client and patient data.

5. Cookies & Website Tracking

Our website may use cookies and tracking tools to enhance functionality and gather analytics. Users may opt out of cookies by adjusting their browser settings.

6. Data Retention

Invoices, timesheets, and service records are retained for a minimum of seven (7) years, unless a longer retention period is required by law.

7. Security Measures

We implement administrative, physical, and technical safeguards—including encryption, password protection, and limited access protocols—to protect sensitive data.

8. Third-Party Sharing

We do not sell or trade personal information. Data is only shared with:

  • Contractors bound by confidentiality agreements

  • Entities as required by law

9. Rights of Individuals

Clients and contractors have the right to:

  • Request access to their information

  • Request corrections or updates

  • Request deletion of data, within applicable legal limits

10. Contact Information

For privacy-related inquiries, please contact:
📧 info@voiceofmigration.com
📞 +1 (503) 583-6514

Note: This is the public website version of our Privacy Policy. A full internal Privacy Policy is available in the Private Access Centers for staff and HR.

Last Updated: [Insert Date]

1. Introduction

At Voice of Migration (“Agency”), we value your privacy and are committed to transparency. This Cookie Policy explains how our website uses cookies and similar technologies to enhance user experience, improve functionality, and analyze website traffic.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve site navigation, and provide a more personalized experience. In addition to cookies, we may also use tracking pixels and similar tools.

3. Types of Cookies We Use

  • Essential Cookies – Required for core website functions, including secure logins and interpreter portals.

  • Analytics Cookies – Help us understand how visitors interact with our site to improve services and usability.

  • Functional Cookies – Store user preferences such as language choice and login sessions.

  • Marketing Cookies – Used only with your consent, to deliver relevant updates and outreach.

4. How We Use Cookies

We use cookies to:

  • Maintain secure login sessions for interpreters and clients

  • Enable scheduling tools and online forms

  • Collect analytics to improve our services

  • Ensure accessibility and full functionality of our website

5. Your Choices

You can control cookies through your browser settings. You may choose to:

  • Accept or reject cookies

  • Delete stored cookies from your device

  • Opt out of analytics or marketing cookies at any time

⚠️ Note: Blocking essential cookies may impact website performance or limit access to certain features.

6. HIPAA & PHI Note

Voice of Migration never uses cookies to collect, process, or store Protected Health Information (PHI). All client and interpreter data related to services is managed exclusively through HIPAA-compliant systems, not cookies or tracking tools.

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For questions about this Cookie Policy or our privacy practices, please contact us:

Voice of Migration – A Voice for Every Community
📧 Email: info@voiceofmigration.com | zakiamumin75@gmail.com
📞 Phone: +1 (503) 583-6514
🏢 Address: 4629 NE 118th Ave, Portland, OR 97220

1. Commitment to Accessibility

At Voice of Migration, we are committed to making our services, website, and materials accessible to everyone, including people with disabilities. We believe that language access and accessibility go hand in hand, and we strive to meet or exceed the requirements of:

  • The Americans with Disabilities Act (ADA)

  • Section 508 of the Rehabilitation Act

  • Relevant state and federal accessibility standards

2. Digital Accessibility Standards

Our website is designed and maintained to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Key features include:

  • Text alternatives (alt text) for non-text content

  • Captions and transcripts for multimedia content

  • Logical structure and headings for screen reader compatibility

  • High-contrast design and resizable fonts for readability

  • Full keyboard-friendly navigation

3. Interpreter & Translation Services Accessibility

Accessibility is built into our services as well as our website. We ensure that:

  • On-site interpreters are trained to work in healthcare, legal, educational, and social service settings with sensitivity to disability needs

  • Remote/phone/video interpreting platforms are tested for compatibility with assistive technologies

  • Written translations can be provided in large print, plain language, or alternative formats upon request

4. Ongoing Improvements

Accessibility is an ongoing effort. We regularly:

  • Review our website and digital tools

  • Collect and implement feedback from users

  • Update our practices to improve inclusivity

If you encounter accessibility barriers, we encourage you to notify us so we can address them promptly.

5. Contact Us About Accessibility

If you experience any difficulty accessing our site or services, please contact us:

Voice of Migration, LLC
📍 4629 NE 118th Ave, Portland, OR 97220
📞 +1 (503) 583-6514
📧 info@voiceofmigration.com | zakiamumin75@gmail.com
🌐 www.voiceofmigration.com

We will respond within two (2) business days and work with you to provide accessible alternatives or solutions.

Media Release Form

I hereby grant Voice of Migration, LLC permission to use my image, voice, or likeness in photographs, video recordings, and audio recordings for the purposes of training, marketing, education, reports, and promotional materials.
I understand that:
– My participation is voluntary and I will not be compensated.
– No Protected Health Information (PHI) will be disclosed without explicit authorization.
– The consent remains valid until revoked in writing.
– I may withdraw my consent at any time by notifying Voice of Migration in writing.
Consent Options:
Signature Section:
Clear Signature
If under 18, Parent/Guardian must sign below:
Clear Signature
Voice of Migration protects client confidentiality and requires signed consent for all photos, videos, or recordings. Please see our Media Release Consent Form for details.

Assignment Feedback

Agency Support

Interpreter Experience

Authorization / Signature

Clear Signature

Confidentiality Note: All feedback will remain confidential and is used only for quality improvement.

Assignment Feedback

Agency Support

Translator Experience

Authorization / Signature

Clear Signature

Confidentiality Note: All feedback will remain confidential and is used only for quality improvement.

Assignment/Support Feedback

Agency Support

Staff Experience

Authorization / Signature

Clear Signature

Confidentiality Note: All feedback will remain confidential and is used only for quality improvement.

Applicant Information

Language Proficiency

Preferred Type of Work

Statement of Interest

Statement of Interest

Authorization

Contact Voice of Migration
 We’d love to hear from you! Whether you’re a client, partner, or interpreter, please reach out.

📍 Office Address
 4629 NE 118th Ave, Portland, OR 97220

📞 Phone
 +1 (503) 583-6514

📧 Email
 info@voiceofmigration.com | Wahida’s future

🌐 Website
 www.voiceofmigration.com

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Interpreter / Translator / Office Staff — Public FAQ

What makes Voice of Migration different from other language agencies?
Voice of Migration is built on lived experience and community trust. We emphasize professionalism, empathy, and accountability—offering fair treatment, transparent policies, and a mission-driven culture where every language professional represents dignity and respect.
We welcome certified interpreters, translators, and bilingual professionals with proven language proficiency, ethical integrity, and commitment to confidentiality. Experience in medical, legal, or social-service interpreting is highly valued but not always required.

Applicants complete the Quick Apply Form available on our public site and upload their résumé, certifications, and any relevant credentials. Once reviewed, qualified applicants receive instructions to complete onboarding in our secure Private Access Centre.

Certification (e.g., state, national, or healthcare) is preferred but not mandatory. However, all applicants must demonstrate language proficiency through documented experience or assessment before receiving assignments.
Assignments are offered based on language availability, skill level, and client need. Interpreters and translators receive invitations via our secure portal or email notifications. Each project includes full details—date, time, location (or remote link), and pay rate—before acceptance.
Yes. We provide access to professional-development workshops, ethical-standards refreshers, HIPAA/BAA compliance training, and terminology-standard sessions to ensure consistent quality and growth.
Compensation depends on assignment type—per-hour for interpreters and per-word or per-project for translators. Payment is processed within 14 business days after client approval and submission of the Assignment + Feedback Form.
Integrity, confidentiality, compassion, and professionalism. We are not here to compete—we are here to connect, comfort, and complete the work that matters most.