Client/Partner Access Center
Quick Service Requests form(basic inquiry)
Quick Contact Us
Contact Voice of Migration We’d love to hear from you! Whether you’re a client, partner, or interpreter, please reach out.
📍 Office Address: 4629 NE 118th Ave, Portland, OR 97220
📞 Phone: +1 (503) 583-6514
📧 Email: info@voiceofmigration.com | Wahida’s future
🌐 Website: www.voiceofmigration.com
Client/Partner Service Agreement (Summary)
1. Scheduling & Requests
All service requests must be submitted via phone, email, or through our secure online booking system. Please include the date, time, location, service type, and language required when making your request.
2. Cancellation Policy
More than 48 hours’ notice — No charge.
24–48 hours’ notice — 50% of scheduled hours will be billed.
Less than 24 hours / No-show — Full scheduled hours will be billed.
3. Rescheduling Policy
More than 48 hours’ notice — Rescheduling permitted at no cost.
24–48 hours’ notice — Rescheduling permitted but may incur an administrative fee of 25% of the scheduled hours.
Less than 24 hours — Considered a late cancellation and billed accordingly. A new request must be submitted as a fresh booking.
4. Confidentiality & HIPAA Compliance
Voice of Migration and all interpreters/translators strictly maintain confidentiality in compliance with HIPAA and professional ethics. All client and patient information is securely protected.
5. Payment Terms
Standard terms — Net 30 days unless otherwise agreed.
Accepted payment methods — Cheque, ACH transfer, credit card, or secure online portal.
Late payments — A 5% monthly fee applies to overdue accounts.
📌 This summary is provided for public reference. A full Client Service Agreement, including detailed rates, policies, and terms, is shared privately with all contracting partners.
HIPAA Confidentiality Statement Summary
At Voice of Migration, LLC, protecting the privacy of our clients and patients is one of our highest priorities. All services we provide — whether in healthcare, education, legal, or community settings — are delivered in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws.
Our commitment means:
✅ Confidentiality at Every Step — All information shared with our interpreters, translators, or staff remains secure and private.
✅ Trained Professionals — Every interpreter, translator, and staff member completes HIPAA and confidentiality training before providing services.
✅ Secure Systems — We use encryption, secure logins, and role-based access controls to protect sensitive data.
✅ Professional Responsibility — Any suspected breach of confidentiality is reported immediately and addressed according to federal and state guidelines.
By working with Voice of Migration, you can be confident that your information — and the information of those you serve — will always be handled with professionalism, security, and respect.
Summary Of Code of Ethics
This Quick Reference Code of Ethics summarises the essential principles that all interpreters and translators with Voice of Migration must uphold. It serves as a daily guide to ensure professionalism, dignity, and equity in all services.
1. Confidentiality
Protect all client and provider information. Never share, record, or disclose any details without consent or legal requirement.
2. Impartiality
Remain neutral and unbiased. Do not allow personal opinions, relationships, or cultural familiarity to influence your interpretation.
3. Cultural Respect
Honour cultural values and differences. Treat clients with limited English proficiency with dignity, patience, and understanding.
4. Professional Conduct
Be punctual, prepared, and respectful at all times. Represent Voice of Migration with integrity and professionalism.
5. Accuracy
Interpret faithfully without additions, omissions, or distortions. Request clarification whenever meaning is uncertain.
6. Accountability
Take responsibility for your performance, follow all agency policies, and commit to continuous professional development.
Media & Public Communication Policy (Summary)
1. Purpose
This policy ensures that all external communications related to Voice of Migration (VOM) are professional, accurate, and consistent with our mission. It protects the Agency’s reputation and ensures confidentiality in all forms of communication.
2. Scope
This policy applies to all interpreters, translators, contractors, employees, volunteers, and partners representing VOM. It covers social media use, community events, and all forms of professional interaction.
3. Media Inquiries
Only the Agency Director is authorised to communicate with the media or issue official public statements on behalf of VOM. Any unauthorised statements are strictly prohibited.
4. Social Media Use
Contractors and staff must not share confidential, client-related, or proprietary information on social media. The VOM name, logo, or branding may only be used with prior written approval.
5. Photography, Video & Recordings
Any recording, video, or photography involving clients or Agency events requires prior written consent through the official Media Release Form (Document 7b). Unauthorised recordings are not permitted.
6. HIPAA & Confidentiality
All communications must comply with HIPAA regulations. No Protected Health Information (PHI) or client-sensitive data may be shared publicly under any circumstance.
7. Branding & Representation
The Agency’s name, logo, and branding materials may not be used externally without written permission from the Agency Director.
8. Compliance & Consequences
Violations of this policy may result in contract termination, suspension of assignments, or legal action. Corrective measures will be enforced as necessary.
9. Updates
This policy will be updated as required. The most current version will always be available on the Agency’s website and is binding on all representatives.
10. Website Acknowledgment
By engaging with Voice of Migration services, all users agree to comply with this Media & Public Communications Policy.
Harassment, Non-Discrimination & Safety (Summary)
OUR COMMITMENT
Zero Tolerance for Harassment — We do not tolerate harassment, bullying, or unsafe behaviour in any form.
Non-Discrimination — Services are provided without bias based on race, ethnicity, language, religion, gender, sexual orientation, age, disability, or immigration status.
Interpreter & Client Safety — Our interpreters are supported with clear protocols to ensure safe and respectful interactions.
Cultural Respect — Every client, provider, and interpreter is treated with patience, humility, and respect for their cultural identity.
WHY IT MATTERS
Language access is not only about communication — it is about trust, equity, and human dignity. Our policies are designed to protect both the professionals who serve and the communities who rely on our services.
📩 For more information or to join our team, contact us at:
info@voiceofmigration.com | (503) 583-6514
Feedback Toolkit
For Those who are Uploading Files:
For Client/ Partner Access Centre
Client / Partner — Public FAQ
What types of services does Voice of Migration provide?
What makes Voice of Migration different from other language vendors?
How can my organization request interpretation or translation services?
How are interpreters and translators assigned?
What is the cancellation or return policy?
- 48+ hours before appointment: No penalty.
- 24–48 hours: 50% charge.
- Less than 24 hours or no-show: Full payment required.
- Emergencies: Considered on a case-by-case basis if reported immediately to Voice of Migration staff.
Please note: Once a service request is approved, assigned, and payment is received, all fees become non-refundable. This confirms that the request has been accepted, resources have been scheduled, and your organization has secured interpreter or translator time. Changes or cancellations made after approval cannot be refunded.